Privacy Policy

General:

This Privacy Policy tells how and when Eluded Fibres collects, uses, and shares information when you purchase an item from Eluded Fibres shop, contact Eluded Fibres, or otherwise use Eluded Fibres services. 

Types of personal information collected: 

To fulfill your order, you must provide Eluded Fibres with certain information, such as your name, email address, postal address, payment information, phone number, and the details of the product that you’re ordering. You may also choose to provide additional personal information, for a custom order of yarn. Your information is obtained also in cases when you contact us through email, webform or social media channels. 

We might use non-personal information about you such as IP address, device type or geographical location in order to monitor activity on our website to better understand how our website is being used, and what countries our visitors come from. This data is tracked by Squarespace and Google Analytics; for further information, see the Squarespace and Google Analytics privacy policies. However, we do not connect your IP address to any other information that would identify you as a unique individual person.

Why Your Information is needed and How it is used:

Eluded Fibres relies on a number of legal bases to collect, use, and share your information, including:
*as needed to provide services, such as when your information is used to fulfill your order, to settle disputes, or to provide customer support;
*sending our newsletters and marketing messages by email, when you have provided your affirmative consent, which you may revoke at any time;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; 
*and as necessary for the purpose of my legitimate interests, such as monitoring and improving service quality,  if those legitimate interests are not overridden by your rights.

Cookies

Eluded Fibres webpage uses cookies to generate user and page use statistics. This website is built on the Squarespace platform and Squarespace reserves the right to use cookies which are necessary for the proper operation of their system and to build use statistics of Eluded Fibres website in order to help us understand how the site is being used & how the user experience could be improved. Squarespace privacy polity can be found here

Eluded Fibres website also uses software provided by Google Analytics to monitor its visitors for use patterns. This is done by using cookies. Google Analytics is not used for collecting or saving personal information where the user can be identified as individual person. You can find  Google's privacy policy here 

By accepting the Cookie Notification message, you consent to the use of above described cookies from Squarespace and Google Analytics.  Accepting the cookies is not mandatory, but could affect to the user experience of the site, as well as cause certain parts of the site not to function properly. 

Information Sharing and Disclosure:

Information about Eluded Fibres' customers is important to the business. Your personal information is never sold or shared to a third party for marketing purposes. I share your personal information for very limited reasons and in limited circumstances, as follows:

*Service providers. Eluded Fibres engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. 
*Business transfers. If Eluded Fibres business is sold or merged, I your information may be disclosed as part of that transaction, only to the extent permitted by law.
*Compliance with laws. Eluded Fibres may collect, use, retain, and share your information if there is a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Safety precautions: 

Eluded Fibres never collects any credit card or payment account information, but instead trusts Paypal & Stripe as secure third party payment processors. You can read more of Paypal's privacy here and Stripe's privacy policy here. Eluded Fibres webpages uses SSL protection sitewide. 

Data Retention:

Eluded Fibres retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Eluded Fibres generally keeps your purchase records and contact information data for the duration of 10 years. This requirement comes from product liability laws. 

Transfers of Personal Information Outside the EU:

Eluded Fibres may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If Eluded Fibres is deemed to transfer information about you outside of the EU, Eluded Fibres rely on Privacy Shield as the legal basis for the transfer. Used services as Google Cloud and Foursquare are Privacy Shield certified.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. There rights are described below:

*Access. You may have the right to access and receive a copy of the personal information Eluded Fibres holds about you by contacting Eluded Fibres using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict Eluded Fibres use of, or delete your personal information. Absent exceptional circumstances (like where Eluded Fibres is required to store data for legal reasons) your personal information will be deleted upon request.
*Object. You can object to (i) Eluded Fibres processing some of your information based on my legitimate interests and (ii) receiving marketing messages from Eluded Fibres after providing your express consent to receive them. In such cases, your personal information will be deleted unless there is the compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Anu Talka, the owner of Eluded Fibres, am the data controller of your personal information. If you have any questions or concerns, you may contact me at eludedfibres@gmail.com or through the mailing address below.

Company mailing address: 

Eluded Fibres, Nauriskatu 6 A 1, 33300 Tampere, Finland